FAQ

Answers to common questions.

Do I need an account?

No. You can play the daily and the free puzzle in every category without one, and your game is saved on that device. An account saves progress on our servers, earns points and medals, unlocks puzzles and puts you on the leaderboard.

Is it free?

Yes. The daily, streaks, leaderboards, every difficulty and mode, and the first puzzle in every category are free, and you unlock more with points you earn by playing.

What is SnapShift Plus?

An optional membership: every puzzle unlocked, no ads, the whole daily archive, new puzzles 48 hours early, a members-only gallery, unlimited Time Attack, streak freezes, picture requests and full-size downloads. It never changes scores or points, so leaderboards stay fair. See the plans.

How do I cancel Plus?

Go to your account page and press “Manage billing”. You keep Plus until the end of the period you’ve paid for.

When does the daily change?

At midnight Pacific time. The countdown on the home page shows how long is left.

I left in the middle of a puzzle. Is it saved?

Yes. Games save as you play. Open the same puzzle and difficulty again to continue, or use “Continue playing” on the home page.

Why didn’t a replay pay full points?

Full points are paid the first time you finish a puzzle on each difficulty and mode, and a better medal pays more (Gold ×1.5, Silver ×1.25). Replays pay a quarter so the leaderboard stays fair.

How are scores checked?

The server deals each board and replays your moves before awarding points, so leaderboards only show real solves.

Are the pictures AI-generated?

Some are made with AI image tools; others are photos and artwork. A person reviews every picture before it is published.

I forgot my password.

Use “Forgot password?” on the sign-in page and we’ll email you a reset link.

Something isn’t working.

Tell us on the contact page. Include your device and browser if you can.